Car repairs services, automotive

Comprehensive customer invoice payment process and out-of-hours vehicle receiving and dispatch process. This includes self-service verification of customers who park their vehicle in a designated space. They enter order number or create order on the spot and insert keys into the smart box. The system notifies the garage and the customer. Customer pays and picks up vehicle. The customer is allowed to leave the garage.

Automotive solution processes

Payments

The employee issues any invoice to the customer. The customer enters the invoice number at the payment machine or reads it using a BAR/QR scanner. The machine finds the invoice in the information system and displays the amount to be paid with the option to pay by card or in cash. Optionally, partial payment (eg advance payment) can be made possible. The customer pays and receives a payment confirmation. The payment machine transmits information about the payment made to the information system of the car service.

Optionally, it is possible to integrate payment via a payment gateway. In such a case, the customer can pay in his device outside the car service.

Payouts

An authorized employee creates a payment instruction in the online system, which will contain the amount, currency, purpose of payment (e.g. advance payment) and other identification and validity of the instruction. The system will create a special QR code. The authorized employee sends the QR code to the worker, who can use the QR code once at the payment machine to get cash. After payment, the payment machine transmits information about the payment made to IS.

All payment operations are included in reports and saved on the machine and/or sent by email to authorized employees.

Delivery of the car for repair outside working hours

The customer comes to the car service in his own car. A repair or maintenance order should be made in advance before arrival. The entrance gate opens automatically after the vehicle’s registration number is recognized. The parking lot of the car service may also be publicly accessible or the customer may ask for security to enter. Optionally, the vehicle passes through the gate through a drive-through camera system, photo tunnel, etc. The customer parks in the parking lot and locks the vehicle.

On the smart box, the customer chooses to receive the car, whether it is a repair after an accident or a regular service. Next, he selects the factory brand of the vehicle. Customer enters his order number and confirms the data or creates an order on the smart box. Subsequently, inserting the vehicle key into the mailbox designated by the smart box and confirming the insertion and acceptance of the terms of service.

Car service

The car service takes over the vehicle, i.e. the car service employee checks the vehicle in the parking lot and collects the keys from the Smart box with their secure access. Car service agrees with the customer on the price of the repair or service. After approval by the customer, the ordered services are performed. The vehicle is then ready for collection. The customer is sent an invoice for the services – repair or regular maintenance of the vehicle and a security pin to pick up the vehicle.

After-hours vehicle pick-up

The customer arrives at the car service. Log in with the registration number and security pin to pick up the vehicle. Optionally, a scan of the customer’s document ID is required. The smart box prompts the customer to pay the invoice, if it has not already been paid in advance. The customer pays the amount without cash or in cash according to the type of payment machine. The payment is automatically entered into the information system of the car service. The smart box opens the box with the stored car key and prompts the customer to confirm receipt of the keys. The smart box displays the number of the parking space and/or the access code to the secure parking lot and enters the license plate number on the whitelist for exiting the parking lot. The customer leaves – the gate opens automatically or can be handled via remote security.

Key components of the solution

• payment machine includes
  • QR code scanner
  • payment terminal
  • cash peripherals
  • thermal receipt printer
  • optional other peripherals
• smart box includes
  • QR code scanner
  • ID scanner
  • payment terminal
  • optional additional peripherals (e.g. wifi AP for customers)
• self-service car rental software

• • central ordering portal (web) – optional:
    • secure web multilingual environment
    • management of users, vehicles and car service services
    • ordering and booking process
    • connection to car service modules – repair shop, service, washing, refueling
    • statistics, logging of all operations, data for monitoring
    • notifications via selected communication channels
  • frontend and backend of the payment machine – provides
    • an intuitive multilingual environment that guides customers through the process of paying an invoice or paying an advance to employees
    • a certified CashMachine payment application that handles processes such as cash and non-cash payment, cash payout and printing
  • frontend and backend of the smart box – provides
    • an intuitive multilingual environment that guides customers through the process of receiving and collecting a vehicle from a car service
    • the certified CashMachine payment application, which ensures processes such as QR scanning, customer identification, cashless payment, printing, opening mailboxes, etc.
  • integration with 3rd party systems (e.g. photo tunnel, refueling or washing service)
  • optionally advertising system – provides
    • industrial digital signage screens for displaying advertisements
    • secure web environment for managing advertising spaces, sets and content

Key features

• Autonomous operation: The system works without personnel and is available 24/7.
• Flexible design: reception machines and software are available in different forms.
• Integration with access systems: The system integrates with internal IS.
• Control of the solution: Control by both the customer and the operator is intuitive and easy. The customer uses the touch screen optionally using a mobile application. The operator also has a cloud solution available.

Use cases

All types of car service for cars, trucks and special vehicles. The solution can be expanded to include registration of received and issued orders with a Call System for faster customer check-in, advertising kiosks, or the loan and return of a replacement vehicle.