Pre-checkin and online hotel check-in

Smart hotels allow their visitors to check-in before arriving at the hotel. After making a reservation (by any method), the guest is sent a link to the hotel’s web app with pre-check-in or online check-in functionality, depending on the hotel’s settings. The guest is identified by the reservation number and surname. The guest fills in the required information and agrees with the hotel conditions. It will be signed on the screen.

All guests’ details are passed from the online process to the hotel’s reservation management system (PMS). This is followed by payment via an integrated payment gateway (e.g. Pays) depending on the instructions of the PMS. Once payment is made, the guest is redirected to a thank you page, in the case of pre-checkin with a QR code to complete the check-in at a kiosk in the hotel, in the case of online checkin with a pin to the room lock, a keybox in the hotel or a link to download the hotel’s “lock” app if the hotel has room locks that can be opened by the guest’s mobile device.

The web application will generate a guest access/mobile key that will be functional for the duration of the reservation (check-in to check-out). The smart hotel can also be connected to the building management system to manage room temperature and set and monitor many other events.

We recommend the use of hotel keys/cards as not every guest has a mobile phone and if a guest’s device runs out of power, they can still unlock the room with the key.

Try pre-checkin and online checkin in our demo environment. Use reservation number 100 with payment or 101 without payment. Fill in any last name to check in the demo environment.