Gastro solutions

The comprehensive system of a self-service restaurant or bistro allows customers to order food without assistance and simply. The machine displays items from the reservation system. During the order, related items or menus are offered. After paying for the order, the system sends it to the kitchen and writes it on the call system. The order status can be easily changed by the operator. The system provides an overview of payments and sales. The system informs customers about the order status. The meals are then dispensed by the catering staff at the counters. Optionally, food can be stored in take-out boxes with the option of cooling or heating, ensuring that food remains at the correct temperature until collected by the customer.

The course of the food release process

• The operator manages the offered dishes in the gastro system for content management.
• On the home screen of the self-service machine, the customer selects whether he wants the dish HERE/TO GO.
• Subsequently, he chooses a category, optionally a sub-category.
• Related items (e.g. side dishes) are displayed for selecting dishes.
• Optionally, dishes can be grouped into menus.
• Payment is made without cash at the integrated payment terminal.
• After payment, a receipt with a reference number is optionally printed.

Key components of the solution

• vending machine or kiosk – provides
  • QR code scanner
  • cashless payment terminal
  • thermal receipt printer
• self-service gastro software
  • central portal (cloud) – provides
    • user management
    • sales menu management
    • management of related items such as attachments
    • menu management (optional)
    • list of payments
    • list of orders and reference numbers – possibility to change the status
    • the system displays orders to the “kitchen”
    • the recall number is displayed on the recall screens where the customer can track the status of their order – in preparation, ready
    • the advertising system optionally displays advertisements in the order process or separately on advertising surfaces
  • frontend and backend of the ordering kiosk or payment machine – provides
    • an intuitive multilingual environment that guides customers through the food ordering process
    • a certified CashMachine payment application that handles processes such as scanning the QR code of the order, payment and printing
    • Optional application for customers’ mobile devices
  • integration with 3rd party systems (e.g. gastro systems, log systems, smart boxes )
  • advertising system – provides
    • industrial digital signage screens for displaying advertisements
    • secure web environment for managing advertising spaces, sets and content

Key features

1. Autonomous operation: The system works without personnel and is available 24/7.
2. Flexible design: machines and software are available in different forms.
3. Integration with systems: The system is integrated with other IS /ERP/ of the operator according to the specification in the project
4. Control of the solution: Control by both the customer and the operator is intuitive and easy. The customer uses the touch screen optionally using a mobile application. The operator also has a cloud solution available.

Use cases

• Wide use in gastro establishments and canteens:
  • McDonald’s type establishments
  • Chinese bistro.
  • Racing canteens
  • Catering operations